After Sales Services
Genuine Service and Spare Parts directly from the manufacturer – simple, fast and reliable in the expected high ALD quality. Based on the experience of thousands of furnaces in the market, we create an individual service package for each of our customers. ALD Service is adapted to your unique requirements, exactly like our furnaces.
Benefit of our experience gained through the positioning of thousand ALD furnaces in the market. With our service packages, tailored to meet your special requirements, we keep your system’s availability constantly on the highest level and prevent unscheduled downtimes. ALD is not only your first choice for Maintenance and Repair Services. For furnace relocation and also certification, ALD is your reliable partner. Also modernization, upgrades, retrofit and refurbishment is part of our portfolio. You will get our service portfolio in the usual and unique ALD Quality.
Worldwide Service Network
ALD disposes about a worldwide network of experienced and ALD certified service technicians. With subsidiaries in seven countries and representatives around the world we fortify our global presence. Our service centers as well as our spare parts warehouses are located in strategic locations, to ensure you a short reaction and delivery time.
Highest availability, 24 hours a day, 7 days a week – exactly what the ALD Service-Hotline offers. According to the motto „Follow the Sun“ we offer you worldwide 24/7 and 365 days a year a qualified telephone support. Simply dial +49 800 ALD VACUUM
Our spare parts service already starts with the purchase of the new plant. We advise our customers regarding an individual spare parts package. We define your individual wear parts and identify through bottleneck analysis the critical parts of your furnace.
Genuine spare parts of ALD Spare Parts Service keep the consistent quality of the components and ensure highest efficiency, lifetime and availability of your system. So that the identification of spare parts doesn’t require a long search, the ALD online shop offers you several features. Find out more in the tab Online Shop.
In our centrally located spare parts warehouses, we stock more than ten thousand spare parts, which are available immediately. Through modern delivery logistics we ensure a fast delivery worldwide.
Our experienced service engineers support you regarding preventive maintenance and in case of emergency with fast and qualified advice.
With our 24/7 Service-Hotline we are ready to react to your queries at any time. In case of trouble a highly trained ALD specialist will contact you immediately.
Via remote link our engineers can interface with your ALD control system to provide real- time diagnostics and operator support – reducing downtime. If required we will send out a skilled technician from one of the ALD Service Centers around the world for fast onsite help.
- Qualified support by our well experienced service engineers
- Reduced downtime of your systems
Preventive maintenance is the key for maintaining the highest availability and performance of your vacuum furnace. ALD offers a machinery-specific 1/4-, 1/2- and annual maintenance service. In accordance with the maintenance intervals clearly provided in your furnace documentation, ALD recommends a maintenance kit, consisting of relevant spare and wear parts. Parts consumed will be replaced as part of the maintenance works.
Further services are an assessment of the equipment condition and recommendation of improvement features.
- Minimal downtimes during the maintenance through trained ALD service engineers
- Increased availability due to regular maintenance
- Independent inspection of the equipment
Vacuum Pumps & Helium Compressor Service
The vacuum pumps are a core component for the functionality of your system. With our maintenance service we ensure a perfect condition. During the maintenance and repair we use only genuine parts of the manufacturer.
- Ensured spare parts supply
- Qualified evaluation of the vacuum pumps condition
- Performance of all necessary measures to maintain the maximum running safety
Modernization & Upgrades
Your system runs reliably for many years and satisfies evolving demands. We help you to ensure the continuation of that success.
Overhaul & Refurbishment
Our specialists advise you regarding the overhaul or refurbishment benefits of your equipment, like Hot-Zone, Insulation, Graphite Coating, Induction coil or vacuum system and many other vital components.
- Improved operating characteristics and performance
- Quality assurance
- Reduced running costs
- Reduction of the energy costs
We will boost your plant performance. We offer a range of upgrade and expansion packages, ranging from a basic service to full reconditioning to the latest standards and technology – all tailored to your specific needs. ALD retrofit packages, also available for machinery of other manufacturers, represent an investment in your future with guaranteed return. Software updates, the addition of extra functionalities or complete overhaul, our experts will work with you to find the best solution.
- Increased level of automation of your system
- Improved reliability
- Quality and productivity improvement
- Lifecycle extension of your equipment
With ALD Service always a step ahead.
The technology is only as good as the know-how of the operator. We are glad to transmit our know-how to your staff, so that you can reliably benefit of the full scope of your machinery. Our service engineers will teach you directly onsite next to the equipment or during an individual course in our technology test center.
If you wish a refresher training for your team, we’re here to help.
- Own ALD technology test center
- Improvement of quality and productivity due to trained operator
ALD service experts verify the furnace overall condition and provide a detailed condition report. Recommendations for further appropriate measures, like necessary replacement of parts, repair activities, potential for improvement or modernization will be discussed individually with the customer.
- Independent expertise and condition report
- Inspection of the machinery performance
- Point out potential for improvement
Our experts draw upon well-founded know-how and long-standing experience to the benefit of your sustainable success. We analyse existing processes together with you and offer you in-depth advice to realize the best solution.
You would like to introduce new products, improve processes, performance and quality, our experts would be glad to consult you. And our energy consulting is all about optimizing your energy efficiency.
- Individual needs and root cause analysis
- Fast realization of new processes as well as maximize of quality and profitability
- Reduction of the operating cost
ALD Online Shop
Such as the processes and services for the development and production of customized systems, the ALD webshop is configured customer-specific to meet the requirements of B2B. In your individual webshop, you are not confronted with the entire ALD portfolio, but relevant products with regard to your own ALD asset. On the basis of a quick-order input, cascade-shaped article lists with live-time prices or the order history, a shopping cart can be put together as when you privately shopping online. Thereby an intelligent user management ensures that customer-specific purchasing authorizations are taken into account before an order can be placed. Also the shopping cart can be saved as a template for future orders or a three month binding quote can be generated automatically to allow company-internal procedures. Taking the deposited delivery time into consideration the delivery can take place to the desired date, also as partial deliveries.
Thus the ALD online shop already offers flexible, fast and transparent ordering processes, which will be further optimized with the integration of an OCI interface. Detailed information on the ALD webshop can be found at https://shop.ald-vt.de/en/
- Live-time prices
- 2% Online shop discount
- Orders 24/7 – even on mobile devices
- Live availability check of parts in our storage
- Live offer generating
- OCI interface for the integration in your order process
Would you like to participate of the advantages of the ALD online shop? Sign-in online under: https://shop.ald-vt.de/en/
Service-Hotline +49 800 ALD VACUUM or +49 800 253 822 886
Shop-Hotline +49 6181 307 3449
ALD Service Headquarters
Service-Hotline ALD Headquarter (08:00-16:00 h)
Phone +49 6181 307 3037, Fax + 49 6181 307 3010, Service@ald-vt.de
Dr. Markus Baumann, Manager After Sales Service
Phone +49 6181 307 3204, Fax +49 6181 307 3010, Dr.Markus.Baumann@ald-vt.de
Georg Molitor, Team Manager, Sales spare parts and rebuilds – Heat Treatment
Phone +49 6181 307 3216, Fax +49 6181 307-30 20, Georg.Molitor@ald-vt.de
Bernd Ruppert, Team Manager, Sales spare parts and rebuilds – Metallurgy
Phone +49 6181 307 3293, Fax +49 6181 307 383293, Bernd.Ruppert@ald-vt.de
ALD Service worldwide China
ALD C & K Vacuum Technologies Co., Ltd.
333 Ye Gang Road, WuJiang, Suzhou 215200, P.R.C. China
Dustin Liu, Phone +86 512 6385 8833, Fax: +86 512 6380 0503, Dustin.Liu@ald-cnk.com, www.ald-cnk.com
ALD Vacuum Technologies (Thailand) Co. Ltd.
173/19 Asia Centre Building, 18th Floor, South Sathorn Road, Thungmahamek Sathorn, Bangkok 10120
Günter Busch, Phone +66 86 328 1088, Fax +49 6181 307 383376, Guenter.Busch@ald-vt.de
ALD Vacuum Technologies, Inc.
18, Thompson Road, East Windsor, CT 06088
Phone +1 860 386 7227, Fax +1 860 386 7220, parts@ald-USA.com, www.ald-USA.com
ALD Vacuum Systems, Inc. 50477 Pontiac Trial, Wixom, MI 48393, USA
Phone +1 248 956 7610, Fax +1 248 438 6257, Aftermarket@ALDvac.com, www.ALDvac.com